Our Store Policy

HOLISTIC SKINCARE POLICY

PLEASE BE ADVISED! If you order any of our holistic skincare products, keep track with the tracking number provided as products may melt if left in mail box or at the front door in warm temperatures.

WE ARE NOT responsible for any melted products. YOU are responsible for reshipping of replaced product. THERE IS NO EXCHANGE OR SWITCH OUT OF PRODUCTS ONCE AN ORDER IS PLACED, ALL ORDERS ARE FINAL.

DAMAGED

Customers are advised to send picture(s) of any damaged item or items within 5 days of receiving package. Items are deemed non-refundable or exchangeable after 7 days

MISSING ITEMS

Customer have five days after receiving products to report any missing items. Any report after five days will not be retrievable

FDA

OUR PRODUCTS ARE NOT APPROVED BY THE FDA PLEASE CONSULT WITH YOUR PHYSICIAN BEFORE USE

PAYMENTS

We accept PayPal and all major credit cards.

SKINCARE RETURNS AND REFUNDS

There is no exchange on skincare items. Any items return due to incorrect shipping address, unclaimed or refuse, is subject to a 15% restocking fee (shipping fee is non-refundable)

ONLINE CLOTHING RETURN POLICY

THERE IS NO REFUNDS ON RETURNED JAH'NETS CLOSET ITEMS, ONLY STORE CREDIT.
Returned items will be minus 15% and shipping & handling fee, then store credited will apply.
EX: [Product Cost - 15% - Shipping Fee = Store Credit]

Items purchased from JAH’NETS CLOSET are eligible for store credit or exchange within 5 days of receiving. A valid RMA # is required for items to be returned.

SALE are not eligible for store credit or exchange.

All customers are responsible for shipping their returns to our returns department.

JAH’NETS CLOSET does not provide refunds for any purchase. Returns

Returns must be requested within 5 days of receiving your item. (Including delivery day)

A Return Confirmation Number (RMA) is required to return your merchandise by mail. (Any items shipped without a confirmation or outside of the Return Policy Guidelines will not be credited)

The returning merchandise should be received within 14 days from the time the RMA is issued. Items received after 14 days will NOT be credited. (If a package is delayed during delivery it is your responsibility to immediately contact us about your situation so we may assist you)

Items must be unworn, unwashed, undamaged with original tags attached.

If any item is delivered damaged you have 48 Hours to contact us for assistance. (It is the buyers responsibility to check for any damaged clothing upon opening the package once it’s delivered)

Returns are processed within two weeks of the packaged invoice.

DOMESTIC SHIPPING

Shipping is from Monday-Thursday. All orders will be completed and shipped within 5-10 business days. Delivery date may change due to weather conditions and if items were purchased on day of a sale.

Orders will be sent to the buyer's address unless otherwise specified. Customers will be provided with a tracking number via email, we are not responsible for lost or stolen items and will not be able to issue any refund for such items. Please Refer to the Mail carrier with your tracking information for more assistant on locating your product(s).

Domestic orders are shipped via USPS Priority Mail, and you will be supplied with a tracking number.

Large items are packaged in sturdy boxes and small items are packaged in padded envelopes.

INTERNATIONAL SHIPPING

International shipping usually takes between 7-15 days depending on customs, CUSTOMER WILL BE PROVIDED WITH A CUSTOMS DECLARATION NUMBER ONCE ITEM IS SHIPPED. PLEASE NOTE THAT THE SENDER IS NOT RESPONSABLE AND IS UNABLE TO TRACK ANY INTERNATIONAL ITEM ONCE SHIPPED. CUSTOMER SHOULD CONTACT THEIR LOCAL POST OFFICE OR CUSTOMS TO LOCATE PACKAGE. IF CUSTOMS REQUIRE ANY ADDITIONAL FEE IT MUST BE PAID BY THE PURCHASER. YOU CAN CALL THE INTERNATONAL INQUIRY CENTER AT 800-222-1811 FOR TRACKING INFO.

International orders are shipped via USPS First Class Mail, and you will be supplied with a tracking number. We are not responsible for lost or stolen items and will not be able to issue any refund for such items. Please Refer to the Mail carrier with your tracking information for more assistant on locating your product(s).

CUSTOMIZE ORDERS

Customer must provide an image or example of the garment to be constructed along with measurements and fabric or request to have designer locate similar fabric. This requires a $75 deposit that covers the purchase of material and travel expenses. The remaining balance will be placed towards the original agreed balance

Construction will begin once customers satisfaction has been met and total has been paid in full. This usually takes about 1-2 weeks depending on style and available fabric.

PRE-ORDERS

All pre-orders will be open then closed within a stated time depending on product volume. Garments will then begin construction. Shipping usually begins within 1-2 weeks of purchased weeks or less depending on volume. Once shipped most domestic orders will arrive within a week.

DON'T FORGET THE HASHTAG #LULUSHOLISTICSKINCARE FOR YOUR CHANCE TO WIN A HOLISTIC GOODIE BAG.